Privacy Policy

Introduction

Montenegro Paper Ltd. d.b.a. Montenegro, Inc. ("Montenegro," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website at www.montenegro-inc.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and related services. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Company name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms
• Information submitted through event registrations
• Newsletter subscription information
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring websites
• General geographic location
• Website usage and interaction data

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests
• Provide information about our products and services
• Process event registrations
• Send newsletters and marketing communications when you have opted in
• Improve website functionality and user experience
• Analyze website traffic and performance
• Maintain website security
• Comply with legal obligations

Contact Forms

When you submit information through a contact form on our website, we collect and store the information you provide in order to respond to your inquiry and maintain business records.

Information submitted through our forms may be processed through trusted third-party service providers used to operate our website and business systems.

Private Customer Portal

Montenegro, Inc. maintains a restricted-access customer portal for authorized business customers. Access is limited to approved users and is not available to the general public.

Authorized users may be required to create login credentials and provide business contact information in order to access protected content, place orders, or utilize portal features.

Information collected through the customer portal may include:

• Name
• Company name
• Email address
• Account credentials
• Order history
• Transaction records
• Shipping and billing information

This information is used solely for account administration, order fulfillment, customer support, business operations, and legal compliance.

Business-to-Business Services

Montenegro, Inc. primarily provides products and services to businesses and organizations. Information collected through our website and customer portal is generally related to business relationships and commercial transactions rather than consumer activities.

Email Marketing

If you choose to subscribe to our newsletter or marketing communications, your information may be stored and managed through Mailchimp.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyze traffic, and support marketing efforts.

We utilize CookieYes to manage cookie consent preferences and provide visitors with control over non-essential cookies.

Cookies used on our website may include:

Essential Cookies

Certain essential cookies may be used to support authentication, account access, and functionality within our restricted-access customer portal. These cookies are necessary for portal operation and cannot be disabled while using those services.

Analytics Cookies

Used to understand how visitors interact with our website and improve performance.

Marketing Cookies

Used to help measure advertising effectiveness and deliver relevant content.

You may manage or withdraw your cookie consent preferences at any time through the Cookie Settings link available on our website.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Device information
• Approximate location
• Website interactions

This information is used solely to improve our website and services.

For more information, please review Google's Privacy Policy:

https://policies.google.com/privacy

Meta Pixel

Our website utilizes Meta Pixel to help measure the effectiveness of our advertising and understand website activity resulting from Meta platforms such as Facebook and Instagram.

Meta may collect certain information regarding website visits and interactions in accordance with its own privacy policies.

For additional information, please review Meta's Privacy Policy:

https://www.facebook.com/privacy/policy

Accessibility

Montenegro, Inc. is committed to maintaining an accessible website for all visitors. Accessibility tools are provided through Ally Accessibility. Additional information is available through the Accessibility Statement accessible from our website.

https://montenegro-inc.com/accessibility-statement/

Sharing of Information

We do not sell personal information.

We do not sell or share personal information for monetary compensation. We may disclose information to service providers and business partners as necessary to operate our website, provide services, and support business operations.

We may share information with trusted service providers who assist in operating our business and website, including:

• Website hosting providers
• Analytics providers
• Marketing and email service providers
• Event management platforms
• Technology and security vendors

These providers are authorized to use information only as necessary to perform services on our behalf.

Information associated with customer portal transactions may be shared with service providers involved in order processing, fulfillment, payment processing, shipping, technology support, and related business operations as necessary to provide requested services.

We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information collected.

Customer portal account information, transaction records, and related business records may be retained as required for accounting, tax, contractual, auditing, and legal purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to request access to, correction of, deletion of, or information regarding the personal information we maintain about you, including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Limitation of certain data processing activities
• Opting out of marketing communications

Residents of certain states may have additional privacy rights under applicable law. We will respond to qualifying requests in accordance with applicable legal requirements.

To submit a privacy-related request, please contact us using the information provided below.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child under 13, we will take appropriate steps to remove the information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date. Continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Montenegro, Inc.
25 E. Main Street, Suite 205
Roselle, IL 60172

Phone: (630) 894-0350

Email: privacy@montenegro-inc.com

Website: www.montenegro-inc.com